About the role
This is a full-time remote role for a Senior Customer Account Manager. The Senior Customer Account Manager will be responsible for establishing and managing post-sales engagement with multiple customers ensuring customers are receiving maximum value from Freight Science solutions and Freight Science is receiving maximum value from customers. This includes managing implementation projects, establishing and monitoring KPI’s, leading QBR’s, ensuring subscription renewal and upselling additional solutions. This role requires strong customer relationship management, project management and customer & internal sales skills.
Qualifications
- Customer Facing Skills: ability to establish and manage customer expectations, communicate value internally and to customers and upsell additional solutions
- Project Management: experience managing large, cross-functional projects
- Communication: strong written and verbal communication skills
- Analytical Skills: ability to understand how users are using the system and generate KPI’s
- Business Process Change Management: ability to understand and improve complex business processes
- Bachelor’s degree in Business Administration, Computer Science, or related field
- Experience in the trucking or logistics industry is a plus
- PMP or similar project management certification is a plus
About Freight Science
The trucking industry is at the beginning of a dramatic transformation and how companies leverage their information assets will determine the winners and losers. Freight Science’s mission is simple – help front-line workers at large trucking companies make the best decision for their customers and their company, every time. Freight Science leverages a carrier’s existing technology investments and external data sources to drive decision support and decision automation. We are a culture that values cultivation and collaboration. At the core of Freight Science are our people, if you consider yourself an innovator, a learner, and have a passion for solving difficult problems in a fast-paced collaborative environment poised to disrupt the transportation industry then we would love to have you join our team.